![]() Whether you’re a die-hard Disney fan, a thrill-seeker at Universal Orlando, or a business traveler attending a conference, there’s a perfect area for you to stay in Orlando. Please stay away from that place.Orlando is more than just theme parks it’s a vibrant city with distinct neighborhoods that cater to different travel preferences. We ended with a wonderful place for the night, i think God was probably preventing a disaster. The cop was very nice, explained to me that we had to leave at the manager's and actually agreed with me they were very unprofessional. since o told him i would leave until he clearly explains why he couldn't rent us a room, he called the cops on us and told us we were trespassing. the manager was extremely rude and asked us to leave. When i asked for a phone number where i could call and file a complaint, they replied that they were unable to provide us with such number. Had booked a room for the night after a long day at the parks, once we got there they said our reservation was canceled with no explanations at 1152 pm, we asked for a manager, the guy told us he was the manager, when asked for his name he replied he could not provide his name, i looked around no employee had a name tag (imagine how safe you would feel not knowing who is taking care of you or being around your children). Tomorrow I will be filing a report for fraud. Front desk is no help and continues to give me manager emails that do not respond either. I am this close to filing a police report for fraud. Update #2: It has been 18 hours since replying to their message and I still have no response from them. Once again, this review stays at 1 star until this is resolved. It is very obvious that they care about their reviews since they wanted to appear as though they are helping me, but as soon as it became private they stopped caring. ![]() They told me to contact them 7 hours ago and after I immedietly responded to them they have still not given me an answer back. Update #1: it has been 7 hours since the response from the owner below me. This is absolutely absurd and until I get my money back this review will stay as one star. The front desk has 0 information on what exactly it was that I "damaged" and refuses to provide me any help apart from emails that have still not responded to me. The front desk couldn't help me as they have an external cleaning service so now I have to wait to get my money back for something that isn't even my fault and that they will not provide me any information for. I brought my own sheets, pillows, and blankets and made sure the room was almost as I found it when I first checked in, and I just got charged $350 for "damage to linens" that I didn't even use. The reason why I am giving this particular visit one star is due to an error on their end that has put me out of $350. This resort is absolutely worth the value. I've stayed here multiple times and I loved every single minute of it. My initial review was posted to google reviews at 1pm on 10/9/22. for the price they charge, save your money and go to a better resort! Hilton, Westgate, Hampton! all around the same price once you add fee, and the breakfast at the other places are much better! McDonald’s has a better breakfast! More Show less They charge a 19.95 resort fee not sure what for? They also charged us $20.00 to check in at 330 pm. Then they have 2 sandwiches one with spicy pork and one with chicken, that’s all! and they serve you! it was mostly bread barely any meat at all. went to breakfast and the powder eggs were dry and tasted like powder. I said I will and was told they can’t give them to guests. Both lamps in room had blown light bulbs, we were told they had no one to change them. we have 4 in our party and only 3 towels when we asked for a 4th we were told they only allow 3 per room. I give it two stars for being clean and having a cute park for toddlers, that is it! front desk staff was rude! we asked for a shuttle to the parks, one of the reasons we booked here, and the clerk said they no longer offer that service.
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